Delete Your Account
How to ask us to delete your NovaSwitch account and personal data.
Last updated: 14 September 2026
In the app
Go to Account → Delete account and follow the steps. This is the quickest way, because we already know it's you.
What gets deleted
- Your profile, saved recipients, notification settings and login details are deleted.
- Transaction records are kept for as long as financial and anti-fraud laws require, then deleted.
- You can't delete an account with a pending transaction or a balance. We'll help you settle it first.
Request deletion here
Use the email address or phone number on your account. We may contact you to confirm it's you before deleting anything.