Help Center
Answers to common questions about NovaSwitch.
Is NovaSwitch available now?
Not yet. NovaSwitch is being tested with our providers and will open to a small group first. Join the waitlist on our home page and we'll email you when you can download it.
Which services will be available at launch?
We plan to start with airtime, data, electricity and TV subscriptions. Other services, such as gift cards and crypto to naira, will only be added once an approved partner is in place.
Who runs NovaSwitch?
NovaSwitch is a product of DealFusion Digital Solutions Limited, a company registered in Nigeria.
Which mobile networks will be supported?
We plan to support MTN, Airtel, Glo and 9mobile for airtime and data. Because numbers can move between networks, the app will ask you to confirm the network before you pay.
Are there fees?
Any fee will be shown on the review screen, together with the total, before you confirm a payment. You'll never be charged an amount you haven't seen.
What happens if a purchase is pending or fails?
Sometimes a network or biller is slow to confirm. If that happens, your purchase will show as pending and we'll keep checking it. You don't need to pay again. If it fails, we'll show whether you were charged and what happens to your money. See our Refunds & Failed Transactions page for details.
Will NovaSwitch ever ask for my password or PIN?
No. We will never ask for your password, PIN or one-time code by phone, email, WhatsApp or social media. If someone does, don't share it, and tell us.
How do I delete my account?
You'll be able to request deletion inside the app under Account. You can also use the Delete Your Account page on this website.
How do I contact support?
Email support@dealfusion.co.uk or use the contact form. We reply during business hours (Monday to Friday, 9:00am to 6:00pm WAT).
Still need help?
Send us a message and we'll get back to you during business hours.
Monday to Friday, 9:00am to 6:00pm WAT