How we protect you
The security principles NovaSwitch is being built on.
Encrypted connections
The app and website only talk to our servers over encrypted HTTPS connections.
Secret keys stay on the server
Provider credentials are kept in secure server-side storage and never shipped inside the app.
Every payment checked by our servers
Your balance and payment details are checked on our servers before any payment is sent, not just on your phone.
You confirm every payment
The app asks you to review and authorise each payment. Your phone's lock and biometrics add another layer.
Only the data we need
We ask for identity details only when a service or provider requires them. See our Privacy Policy.
Private records
Your transactions are only visible to you and to authorised staff handling support.
Keeping your account safe
Use a strong, unique password
Don't reuse a password from another app.
Lock your phone
Use a screen lock and biometrics where available.
Download from official stores
Only install NovaSwitch from the App Store or Google Play once it launches.
Never share codes or PINs
We will never ask for your password, PIN or one-time code.
Watch out for gift card and crypto scams
Never send gift cards or crypto to someone you've only met online.
Report anything suspicious
Contact us straight away if something looks wrong.